Gatha Cognition® · Last updated: October 2026
Refund, Return & Cancellation
How orders placed with Gatha Cognition can be cancelled, returned or refunded. This policy applies to purchases on the Online Platform (gathacognition.com) and at the Gatha Cognition local store, and should be read together with our Terms & Conditions.
GATHA COGNITION® is the central point of contact for every order, including orders dispatched by publishers. Please send all requests to us, not to the publisher, and mention your order number.
1. What this policy covers
- Printed books (paperback and hard copy), ordered online and dispatched by the book’s publisher, or bought at the Gatha Cognition local store.
- Digital content: e-books, PDF access, Kindle and audio editions, articles, chapters and subscriptions (Premium Access Content).
- Article Processing Charges (APC) paid under Open Access Plus.
2. Cancelling an order
| Order | Can it be cancelled? |
|---|---|
| Printed books | Yes, before it is dispatched. Write to us with your order number for a full refund. Once dispatched it cannot be cancelled; see Returns. |
| Pre-orders | Yes, at any time before the book is released or dispatched, with a full refund. |
| Digital content and subscriptions | No, once the access key or download has been provided (Terms & Conditions, Section H). |
3. Returns and replacements – printed books
We accept a return if the book is
- damaged or defective (for example missing, misprinted or blank pages, or a torn or badly damaged cover), or
- different from the book you ordered.
Returns are not accepted for a change of mind or for a title ordered by mistake.
How to request a return
- Write to us within 7 days of delivery with your order number, a short description of the problem, and clear photographs of the book and its packaging.
- The book must be unused and returned with its original invoice.
- We arrange the return with the publisher who dispatched the book (or with our local store) and send you a replacement. If no replacement is available, you get a full refund.
- Return shipping for a damaged, defective or wrong book is paid by the seller (the publisher who dispatched it, or Gatha Cognition), not by you.
Books bought at the Gatha Cognition local store can be exchanged at the store within 7 days of purchase, with the bill, for the same reasons (damaged, defective or wrong book).
4. Digital content
Digital content is non-refundable once access has been provided, except where:
- you were charged but did not receive access to the item,
- you were charged more than once for the same item, or
- the file is corrupt and we cannot provide a working copy.
Please report such cases within 7 days of purchase.
5. Article Processing Charges (APC)
Article Processing Charges paid under Open Access Plus are non-refundable. If an APC was paid twice by mistake for the same article, the extra payment is refunded.
6. Publishing services
Fees for publishing services — book publishing packages, journal hosting and publishing plans, book distribution and the other services on our Pricing pages — are paid in instalments as set out in your written quote, publishing agreement or MOU. Cancellation and refund of these fees follow the terms of that quote, agreement or MOU.
No GST is charged on our services at present. If GST becomes applicable under government regulations in future, it will be added at the prevailing rate to invoices raised from that date, and we will tell you before you sign or pay.
7. Failed or duplicate payments
If money was debited from your account but no order was confirmed, or you were charged twice for the same order, write to us with the payment or transaction reference. After we verify it with the payment gateway, the amount is refunded in full.
An unpaid or unsuccessful order stays in My Orders in your account, where you can complete the payment or remove it.
8. How and when refunds are made
- Approved refunds are processed within 7 working days.
- Refunds are credited to the original payment method or bank account, under the rules and timelines of the payment gateway: CCAvenue for payments in Indian Rupees, PayPal for payments in US Dollars. Your bank or PayPal may take a few more days to show the credit.
- For international (US Dollar) orders, shipping is charged at actual cost and is not refundable, except for a damaged, defective or wrong book.
9. Contact us
Cancellations, returns and refunds
GATHA COGNITION®, Shivajinagar, Dhumalwadi Road, Akole – 422601, Ahilyanagar, Maharashtra (India). Please mention your order number in every request.
We may update this policy from time to time. The version published on this page at the time of your order applies to that order.